Refund Policy

1. General Refund Policy

Customers should contact AFLAH TRANSPORT LLC as soon as possible if they need to cancel a service or believe a refund may be appropriate. Refunds are not automatically available simply because a customer changes plans after work has begun.

2. Cancellation Before Service

If a customer cancels before transportation services begin, any refund will be evaluated based on:

• Applicable agreement
• Timing of cancellation
• Expenses already incurred
• Third-party charges
• Administrative work performed

3. Cancellation After Service Begins

If transportation or related services have begun, any refund may be reduced to account for:

• Work already performed
• Scheduling
• Transportation preparation
• Administrative activities
• Transportation expenses
• Third-party costs

4. Third-Party Costs

Transportation may involve third-party expenses. Third-party costs already incurred may not be refundable if the third party does not provide a refund.

5. Delays

Transportation delays do not automatically create a right to a refund. Delays may be caused by:

• Weather
• Traffic
• Road conditions
• Construction
• Loading delays
• Unloading delays
• Customer delays
• Facility restrictions
• Equipment issues
• Government requirements
• Third-party circumstances
• Other circumstances beyond reasonable control

6. Service Disputes

If you believe services were not provided as agreed, contact AFLAH TRANSPORT LLC promptly. Provide:

• Name
• Company
• Contact information
• Shipment information
• Date
• Description of the issue
• Relevant documentation
• Requested resolution

7. Refund Processing

If a refund is approved, it will generally be issued to the original payment method where reasonably possible. Processing time may depend on the payment processor or financial institution.

8. Non-Refundable Costs

Certain expenses may be non-refundable when already incurred or committed, including:

• Third-party charges
• Administrative expenses
• Transaction fees
• Transportation preparation
• Other disclosed costs

9. Unauthorized Transactions

If you believe a transaction was unauthorized, contact AFLAH TRANSPORT LLC promptly. You may also contact your financial institution or payment provider.

10. Chargebacks

Customers are encouraged to contact AFLAH TRANSPORT LLC before initiating a chargeback so the matter can be reviewed. Nothing in this policy limits rights provided by applicable law.

11. Changes to Services

Changes to shipment requirements may affect:

• Pricing
• Scheduling
• Availability
• Equipment
• Refund eligibility

Customers should communicate changes as early as possible.

12. Refund Requests

Refund requests should be submitted to AFLAH TRANSPORT LLC using the subject line “Refund Request”:

13. Review Process

Refund requests may be reviewed based on:

• Applicable service agreement
• Work completed
• Cancellation timing
• Transportation expenses
• Third-party costs
• Customer communications
• Payment history
• Applicable law

14. Policy Changes

AFLAH TRANSPORT LLC may update this Refund Policy periodically. The current version will be posted on this page.